I am happy to introduce a new program that will hopefully benefit all of us & our environment.
As of October 1, I am offering a GREEN RETURNS Program which means that I am providing full refunds without returning the original item for all items under $100.
Green Returns are available for all members of the ShopPdub.com (PWD) Loyalty Program called The Club. (To learn more about joining ‘The Club’ check here).
I am doing this in an effort to significantly reduce the cost & environmental footprint of processing & handling of returns. The program is in step with my continued effort to create a positive experience for you & for the environment.
How it works? Easy.
If the item just doesn’t work for you:
1. Email me at firstname.lastname@example.org, and let me know the item, date of purchase, and a brief reason for your return. Please contact me within 7 days after receipt of purchase. This should give you a chance to try on your item.
2. I will provide a full refund to the original form or payment or full credit for anything on ShopPdub.com (for both LONG-CAT & NINE-LIVES). I will refund the full amount less any shipping or taxes. You should receive your refund within 7 business days.
3. It is then up to you if you wish to give or gift the item to someone else, or to donate the item that didn’t work for you.
For items > $100 please contact me to arrange for a return label, and I will issue a full refund or store credit,
The Green Return policy applies to both LONG-CAT Designs & NINE-LIVES designer & vintage resale.
I move forward with this good faith program as I know everyone in this community shares the principles of being environmentally responsible, and will embrace using this policy with the good intent for which it was designed; for you, your community & the environment.
The Green Returns Policy does not apply to Oops!/SALE items, they are all Final Sale and Non-Refundable
For additional exceptions to returns:
Gift Returns: if the item being returned is a gift & > $100, please let me know and I will extend the return window by 30 days
Holiday Gift Returns: Anything purchased between the dates of US Thanksgiving and December 25th that is >$100 will be given a return date extension until Jan 30th of the following year.
What do I use for Packaging?
I am starting to find compostable or recyclable materials for packaging. I am trying to reduce waste and my carbon footprint.Your item will however, be very carefully packaged & protected. You should expect to see your shipped packages looking a little differently as they come in over time.
Thanks for your support, I love working with you & this community of fashion & planet lovers. If you have any questions please feel free to get in touch with me xoxoxo Pamela