How much is shipping?
Free shipping on all orders totaling over $175 CAD before applicable taxes (1-3 business day shipping)
Flat rate shipping for all orders under $175:
Canada: $15 via Canada Post
US: $20 via Canada Post Expedited Parcel (tracked)
If you live outside of North America, I am happy to ship to you. Just DM me or email me at email@example.com and we will figure out what the quickest, most cost effective and reliable way is to do so.
Can I cancel my order?
How long does it take to ship my order?
Do you charge taxes?
Lost or Damaged Items:
PWD is not responsible for lost or damaged packages. I will provide your tracking number and shipping company information. Once this information has been provided to the customer, it is the customer's responsibility to deal with the shipping company for a resolution. All items are purchased at the customer's risk.
I recommend choosing a secure location for your delivery address, since I can’t be responsible for stolen or lost shipments. If you require signature upon-delivery, contact me ahead of time to arrange for it.
If the address provided to me is incorrect or the package is returned to me for any reason, I will contact you asap! Please double check your address. Many people are utilizing "auto-fill" on their computers/mobile and suite numbers or street addresses are missing.
What do I use for Packaging?
I am currently using and reusing materials that I have on hand so as to not create more waste. So if you see something coming in an Amazon box, it might be from me. Your item will however, be carefully packaged & protected.
If you prefer other Packaging or Gift Wrap options, see the Packaging page for more details and examples
If you are unsatisfied with your purchase, please contact me at firstname.lastname@example.org or DM me on Instagram @pamelawilson____ to discuss. I will be happy to issue a refund if something is wrong with the item or not as described, and I’ll figure something out that is satisfactory to you.