Politique d'expédition

How much is shipping?

Free shipping on all orders totaling over $175 CAD before applicable taxes (1-3 business day shipping)

Flat rate shipping for all orders under $175:

Canada: $15 via Canada Post

US: $20 via Canada Post Expedited Parcel (tracked)

International

If you live outside of North America, I am happy to ship to you. Just DM me or email me at pamela@pdubxo.com and we will figure out what the quickest, most cost effective and reliable way is to do so. 

Can I cancel my order?

You may cancel the order before before it is processed and shipped. If tracking information has been provided this means the order has been processed and is on its way.

How long does it take to ship my order?

Orders can take up to 3 days to process and ship. Orders placed on the weekend will be processed the following open weekday. If there is a problem with the processing time I will inform you.
Tracked parcels should take 2-8 days depending on destination.

International Duties:

PWD is not responsible for any additional shipping or duties fees on your order. Canadian Law requires PWD to provide accurate and legitimate shipping details. PWD will not mark packages as "gifts".

Do you charge taxes?

Currently no. But as my business grows, any orders placed within Canada will be charged their respective GST/HST rates at checkout. I will communicate that when the time comes.

Lost or Damaged Items:

PWD is not responsible for lost or damaged packages. I will provide your tracking number and shipping company information. Once this information has been provided to the customer, it is the customer's responsibility to deal with the shipping company for a resolution. All items are purchased at the customer's risk.

Delivery Location

I recommend choosing a secure location for your delivery address, since I can’t be responsible for stolen or lost shipments. If you require signature upon-delivery, contact me ahead of time to arrange for it.

If the address provided to me is incorrect or the package is returned to me for any reason, I will contact you asap! Please double check your address. Many people are utilizing "auto-fill" on their computers/mobile and suite numbers or street addresses are missing. 

What do I use for Packaging? 

I am currently using and reusing materials that I have on hand so as to not create more waste. So if you see something coming in an Amazon box, it might be from me. Your item will however, be carefully packaged & protected.